FAQ’s

Accessing Courses and Summits FAQ’s

Your Courses are all accessed through your Student Account. Log in by clicking on My Account from the main menu of the website.

Once you are logged in, you will have access to your Student Account menu and can select My Courses from the left side menu to view all of your courses.

Need help logging in?  You will use the email you registered with for your username. If you do not know or forgot your password, click “Lost your password” to create a new password. 

Your Summits are all accessed through your Student Account. Log in by clicking on My Account from the main menu of the website.

Once you are logged in, you will have access to the Student Account menu and can select My Summits from the left side menu to view all of your summits.

Need help logging in?  You will use the email you registered with for your username. If you do not know or forgot your password, click “Lost your password” to create a new password. 

Your Student Account is the first page you are brought to once you have logged in to My Account. 

If you navigate away from your Student Account you can get back to it by clicking My Account in the top menu of the website. 

You can access your Student Account by clicking on My Account from the main website menu.

Log into your account using the email you registered with as your username. If you do not know or forgot your password, click “Lost your password” to create a new password. 

If you do not remember the email address you used, either try resetting your password with the email you think is correct or contact us at support@instituteforbirthhealing.com to get this information.

When you registered for your first course or summit, you should have received an email to verify your account and create your password.

If you did not receive a link to create your password when you set up your account, then you will need to reset your password.

Go to your Student Account by clicking on My Account from the main menu of the website.

Below the login information, you will see the question “Lost your password?”. Use the email you registered with and click “Lost your password” to create a new password. 

Your Student Account gives you access to all of your Institute for Birth Healing account information as well as important announcements and updates related to your account. 

Navigate the Student Account Menu by using the left hand menu option tabs. These menu tabs give you access to your courses and summits, past purchases, account information, payment methods, and more.

IBH Course FAQ’s

Yes, for several of our courses we have a payment plan option. See the “terms for a payment plan” FAQ for full details on the payment plan terms.

Payment Plans Terms of Agreement

As consideration for any purchase you make on the Websites, you shall pay Institute for Birth Healing all applicable fees and taxes. We (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same.

You must provide current, complete, and accurate billing and credit card information. You must promptly update all billing information (such as billing address, card number, and expiration date) to keep your account current, complete, and accurate, and you must promptly contact us if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as an unauthorized disclosure or use of your Sign-In Name or Password). You hereby authorize Institute for Birth Healing to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card.

If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.

Holistic Treatment Live Training Upgrades

If you have purchased a Holistic Treatment of the Pregnant Body or Holistic Treatment of the Postpartum Body online course, then you have the option to upgrade to the live in-person training for the same course prior to purchasing the live in-person training. The upgrade option means you only pay the difference between what you paid for the online course and the cost of the live in-person training. The upgrade option cannot be applied after the purchase of a live in-person training. The upgrade option is available for 5 years from the date of purchase of the online course. Upgrade discounts cannot be used in conjunction with other discount offers, including sales, coupons and special promotions.

To take advantage of your upgrade offer:

  • Email Us to request a coupon code for your upgrade. Include the name of the course, the location and the date in your inquiry as well as the email address that is associated with your IBH Student Account.
  • Include a copy of your proof of purchase of the online course (i.e. a copy of your order confirmation or invoice) with the amount you paid for the online course. If you do not have proof of purchase, let us know, and we will see if we can find your proof of purchase in our system.
  • The upgrade option is available for live trainings with seats still available 2 months prior to the live course dates. You may be asked to wait to purchase your upgrade until this timeframe for some live locations.
  • Once you receive your coupon code, you can purchase your seat with the pay in full option only for the course you requested, and you will be all set to attend.

If you have any questions about upgrading, please reach out and we will be happy to assist you.

About Group Cohorts

In addition to the regular benefits of a self-paced online course, our group cohort model gives you extra support and resources for a 1 – 2 month duration (depending on the length of the course) as you complete your course on your schedule. You will still have Lifetime Access to the online course, but you will receive these additional benefits:

  • Go through your course with a group of other practitioners, so you get the benefits of a community with an online course
  • Get guidance and support from Lynn and the IBH staff
  • Join Lynn on Live Q&A Calls via Zoom to review the content and get your questions answered (number of calls depends on length of course)
  • Celebrate your completion of the course together with your cohort (virtual graduation ceremony on last group call – completion of the course by this call is highly encouraged but not required)
  • Get access to the call recording(s)
  • Receive weekly check-ins via email with tips and extras

You have lifetime access to all of your online courses! During this time you can retake and review the course as many times as you would like. 

Online courses are reviewed and updated annually. You have lifetime access to your course, so we recommend checking in on the course every so often to see the updated techniques and treatments

Many of our courses can be used for continuing education units (CEUs) for Physical Therapists and Occupational Therapists. As requirements change constantly, we cannot guarantee CEUs will be approved by your state, so you need to check directly with the licensing board in your state to confirm their latest requirements and ensure that you have the most up to date information.

For Physical Therapists, the courses offering CEUs have been approved by the Colorado chapter of APTA and the Ohio chapter of APTA and are approved for credits in the states of Colorado, Ohio and those with reciprocity. We always encourage you to look at your state requirements to ensure you have the most up-to-date information for your state requirements as we cannot guarantee credits will be approved in your state since requirements change frequently. If you are unsure what the information is saying, contact your state’s department that manages the continuing education requirements for Physical Therapists.

In the past, the following states have had either reciprocity, do not require an evaluation process or have provided approval since our courses are approved by a state chapter of APTA (though, we still recommend that you check with your state board to confirm this will still be the case):

Alabama, Alaska, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas , Kentucky, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire , New Jersey, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania , Rhode Island, South Carolina , South Dakota, Tennessee, Utah, Vermont, Virginia, Washington , Wyoming

If your state is not on this list, it does NOT mean that they will not approve CEUs from our courses, but as with all states, you should contact your state licensure board for more details.

For Occupational Therapists, the courses offering CEUs meets all requirements for CEU credits for your state licensure and NBCOT.

To receive a Certificate of Completion for your course for your CEU verification in the states where our courses are approved, you will need to complete the course evaluation and earn a score of at least 70% on the Final Exam for your course. After those steps are complete your certificate of completion confirming your course hours completed will be available for download within your course.

Courses Offering CEUs Based on the Information Above:

Course evaluations are important for us to gauge what our students are learning and for them to give us any suggestions or feedback that we could use to improve our courses in the future. 

Our goal is to use the information from these evaluations to continue to improve our courses and give our students the best experience possible.

We are here to help, so please reach out with questions related to technology issues, account setup, course content, or anything else that you need help with: support@instituteforbirthhealing.com

If a video is glitching, won’t play, or is malfunctioning please email support@instituteforbirthhealing.com. Our team will work to resolve the issue as quickly as possible and will let you know once the issue is resolved.

If you are having technical issues or have questions about quiz content please email support@instituteforbirthhealing.com.

If you have a question on a specific unit please email support@instituteforbirthhealing.com and leave a comment on that unit. Leaving a comment at the end of a unit or quiz is especially helpful for content and wording related questions in case other students have similar questions. Thank you for helping your fellow IBH student community!

You will be prompted to download you course certificate after you complete the course evaluation at the end of your course. 

If you cannot find the original download of your Course Certificate or need to reprint it, go to your Student Dashboard in My Account and navigate to the completed course that you need your certificate for. Click on the course and click on the last unit of the course. Scroll down to the bottom of the unit content (before the quiz if there is one) and select Download Certificate. Once the certificate opens, you can download it to your computer or print it directly.

Still can’t find it or need further assistance, no worries, we’re here to help! Please email support@instituteforbirthhealing.com with your request, and we will get back to you as quickly as possible.

You have lifetime access to your online courses and can retake them at any time. 

To retake a course please email support@instituteforbirthhealing.com so your course can be reset from to the beginning and the quizzes will be available for you to take, again. Videos can be re-viewed at any time without resetting your course.

Student Account Management FAQ’s

To update your account information such as your name, email address, or password, login to My Account in the top menu of the website and go to the Manage My Account tab from the left side menu. Click the Edit My Account button, make your updates, and click “Save Changes”.

You can update and save your preferred payment method by selecting the the Manage My Account tab from the My Account menu. Select the My Payment Methods button to update your payment method.

You can view your past purchases by selecting the Manage My Account tab in the My Account menu. Select the My Purchases button to see your order history.

You can view your payment plan or membership information by selecting the Manage My Account tab in the My Account menu. Scroll to the bottom to My Payment Plans for a list of any active payment plans or membership subscriptions.

To change your password without being logged in, go to the My Account login page and click the Lost Your Password? option. A reset link will be sent to your account email (check your spam or junk folder if you do not receive it).

To change your password while logged into My Account, select To update your account information such as your name, email address, or password, login to My Account in the top menu of the website and go to the Student Account Management tab from the left side menu. Click the Edit My Account button. You will enter your current password and then enter the new password you want to create. Click “Save Changes” when done.

You can access your courses and summits by logging into My Account and selecting My Courses or My Summits from your Student Account menu.

If your course is not showing up in your account this may be due to a duplicate accounts issue or an error on our end. Please email us at: support@instituteforbirthhealing.com, and we will get this issue resolved as quickly as possible.

If you have more than one account (i.e. logins under different email addresses), let us know, and we can combine them so it will be more convenient for you to access all of your content. 

Please email support@instituteforbirthhealing.com and give us the names, email addresses and usernames connected to both accounts and tell us which account you would like deleted.

Directory Listing FAQ’s

You are eligible to create a free directory listing after completing a live or online Holistic Treatment of the Pregnant Body course, a live or online Holistic Treatment of the Postpartum Body course, or the online Advanced Treatment of the Postpartum Body course. “Completed” means you have completed all the course work, the final exam, and the evaluation. If you qualify for a directory listing, you will receive a signup code after completing your course. You will need this code when you setup your Directory Account.

To create your new listing, click on this website to set up a Directory Account that is dedicated to managing your listing: https://directory.instituteforbirthhealing.com/

  • Under the Directory Account Access menu on the top right of the screen – click “Create a New Account”
  • Enter the password you received upon completion of your course. Contact Customer Service if you need the password, again.
  • Enter your email (use the same email address that you use to access your courses in your IBH Student Account) and your name and click the “Register Now” button to get to the listing creation document.
  • Enter the your information on the form to create your listing and “Submit your listing for review”.
    • Note: Please use a SQUARE image for your listing that is a minimum size of 300×300 pixels.
  • Your listing will be reviewed upon submission and you will be notified once it is live in the Directory. 

Note: The Directory site is not connected to your student account. The reason for using the same email is for tracking purposes. If a different email address is used, your Directory listing may not get approved as it won’t match up with the course completion list.

To Edit An Existing Listing:

  • Go to: https://directory.instituteforbirthhealing.com/
  • Under the Directory Account Access menu on the top right of the screen – click “My Account Login”
  • Enter your email and password (or click “Register | Lost my password?” to create or reset your password if you do not know it)
  • Once you are logged in click “Edit My Listing” to update the information on your listing (all information on this form must be entered, again, when editing your listing).
  • Contact Customer Service if you only have one or two things to change in your listing, and we will be happy to update these for you.

Clinic Items FAQ’s

Lynn uses the following items in her own practice. She is not affiliated with any of these products and does not guarantee these products, but wants to share this information as she gets asked for these resources frequently.